Need fast help

[Shookmr]

Just an update,

The company got in contact with me first thing this morning and has exceeded all of my expectations to fix the situation! They are sending out 4 females today at no extra charges or shipping. I now have 3 handsome Male Lyretails that will need a new home free of charge. If anyone is near me and wants one they are up for grabs. If not, I will take them to my LFS.

Also, thank you to those of you who offered helpful suggestions when my head wasn’t working properly and willingness to help out @MoshJosh @KrisReef

Here is a terrible photo of one of the studs up for grabs.

 

[Eric Cohen Verified Sponsor]

Just an update,

The company got in contact with me first thing this morning and has exceeded all of my expectations to fix the situation! They are sending out 4 females today at no extra charges or shipping. I now have 3 handsome Male Lyretails that will need a new home free of charge. If anyone is near me and wants one they are up for grabs. If not, I will take them to my LFS.

Also, thank you to those of you who offered helpful suggestions when my head wasn’t working properly and willingness to help out @MoshJosh @KrisReef

Here is a terrible photo of one of the studs up for grabs.

That is the right thing to do! Glad it worked out!

 

[saltwaterfish.com Verified Sponsor]

First and foremost, the customer was absolutely correct to bring this to our attention. The listing was not accurate, and we take full responsibility for that.

As soon as we became aware of the issue, we addressed it directly with our customer and took immediate steps to make sure our team understood what went wrong and how to prevent it from happening again. This includes a discussion with staff as to how we handle this type of issue.

We have also corrected the listing so that future customers receive accurate information and know exactly what to expect when ordering.

We are sending out female anthias at no expense to our customer.

As for the male fish involved, they are being donated to a local fish store or are being rehomed; at the customer's discretion as he mentioned above. This is our standard protocol in situations like this and ensures the fish are appropriately cared for.

Mistakes happen, but how we respond to them matters. We took responsibility, we took action, and made things right with our customer. That is the standard we expect of ourselves and the standard our customers should expect from us.

 

[Kooma]

It would be interesting to know how the situation transpired and whats being done to prevent it from happening again to a unknowing or unsuspecting reefer.

 

[saltwaterfish.com Verified Sponsor]

It would be interesting to know how the situation transpired and whats being done to prevent it from happening again to a unknowing or unsuspecting reefer.

Hello
I think I posted a follow up at the same time you posted. I shared the details and that everything has been resolved and fixed so that it doesn't happen again.