Neptune Customer Support

DrDirt · Feb 7, 2024

Just want to make sure I am not crazy. I have found Neptune customer support to be essentially non-existent

areefer01 · Feb 7, 2024

I wouldn't say you are crazy but I've had the opposite experience. In fact I recently submitted a ticket via email on January 24th and had a reply the next morning / 25th. I replied, got same day response, tried their suggestion, they had followed up a couple days later when I forgot to reply/update, and I later said it was resolved.

I don't know what to say other than two hobbyist using support with different experiences.

Neptune Customer Support

What has been your experience with Neptune customer support?

Very pleased with support.

Moderately pleased with support.

Neutral

Moderately disappointed with support

Very disappointed with support.

I have never had issues requiring support.

DrDirt

Community Member

areefer01

2500 Club Member

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