Neptune Apex Customer Tech Support...or lack thereof?

[Raintree Aquatics]

Need to ask a question to the group, what is going on with Neptunes support emails and call in number. I put in tickets and no response for days and try to call the (480) 779-4090 phone number and they are closed, even when I call during Pacific time. I'm truly getting discussed with the services provided by Neptune along with the completely aged online help pages. Anyone else have these issues and what is the best resolutions to these issues less listing it all for sale and going to a new controlling system? Thanks for the help everyone!

 

[A_Blind_Reefer]

The number you listed is not correct. Is it a typo? Or was that the number you were calling? The area code should be 408