I’ll personally never buy a Neptune product again. Had two Wav pumps go bad a few months from each other. Then I had my eb832 go bad right after that. They are 2-3 year max throw away products with bad customer service. I tried contacting them to get things fix, was even willing to pay and they said they would get back to me after the initial COVID-19 lockdown. They told me they would reach out when they could do repairs again. They never did and I sent atleast 3 emails inquiring after I knew they were doing repairs again. They even had the balls to send me two feedback requests and never answered those either. I have kessil gear that’s 5 years old, ecotech gear that’s 4-7 years old and sicce gear that’s 6 years old with no problems. I always maintenance my gear as well. Neptune products are just hype and are not made to last. Buy some radions, Kessils or anything else with a reliable name skip this Neptune junk.
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Neptune Feedback
- Thread starter Tucker64
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Please read here before posting. Outside comments are not permitted per R2R's feedback forum policy. This is to allow the buyer and seller to have a streamlined conversation and hopefully come to a mutually satisfactory resolution in a negative transaction. If you would like to contribute your own feedback experience with either the buyer or seller, you may do so by creating your own feedback thread. Only the thread starter and vendor will have posting access. Thank you.
Please read here before posting. Outside comments are not permitted per R2R's feedback forum policy. This is to allow the buyer and seller to have a streamlined conversation and hopefully come to a mutually satisfactory resolution in a negative transaction. If you would like to contribute your own feedback experience with either the buyer or seller, you may do so by creating your own feedback thread. Only the thread starter and vendor will have posting access. Thank you.
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