Neptune sky pairing led

[SleenGrimer]

Hello everybody, I have a Neptune sky that the panel will turn on, but the pairing led/ power button on top won’t. Does anyone know what the cause of this could be, and a potential solution? Thanks!

 

[cdemoss01]

Have you tried contacting Neptunes support team?

 

[SleenGrimer]

Have you tried contacting Neptunes support team?

I asked the buyer of the light if they did that but no response