While I will try and keep this short and I am sure many people will agree with me but this company sucks!! I will never in my life purchase anything else branded or associated with Neptune Systems. I currently own Neptune Apex Gold and DOS pump and DDR. I recently realized that the dosing pump was not working and dosing my 2 part.
I eventually contacted Neptune once I was not able to fix it myself. My first attempt to contact them was via phone but I was quickly met with no answer and a recording. I then submitted an online ticket. Hours later I received a response wanting my receipt to prove I bought the 499.99 piece of junk dosing pump. I had purchased the pump and dosing container locally so I had a little trouble finding a receipt. In order to streamline getting the dosing pump back up and running I attempted to buy a new power supply. They were quick to send me a link on how to purchase a new power supply at the cost of 49.99 plus 15.00 in shipping.
While refusing to pay 65.00 for a power supply I was able to eventually find the purchase and get a receipt. Over numerous days emails were exchanged because you can never speak to anyone on the phone. Eventually, they agreed to send me a replacement power supply even thought my power supply was putting out the correct voltage. Well today the power supply came in and it did not fix anything.
I called Neptune to find out how to get a replacement DOS. To my surprise I was able to speak with someone on the phone. During the phone conversation he asked me if I understood what he said like I am some uneducated fool. Long story short they want me to pay to send them back their broken piece of junk dosing pump for them to fix and then send back to me via ground from California to Florida. I am going to send them their junk back to fix and then I am selling all of their junk. I will go with a more reputable company like GHL from here on out.
I hope this posts helps others make a decision to stay away from Neptune Systems.
I eventually contacted Neptune once I was not able to fix it myself. My first attempt to contact them was via phone but I was quickly met with no answer and a recording. I then submitted an online ticket. Hours later I received a response wanting my receipt to prove I bought the 499.99 piece of junk dosing pump. I had purchased the pump and dosing container locally so I had a little trouble finding a receipt. In order to streamline getting the dosing pump back up and running I attempted to buy a new power supply. They were quick to send me a link on how to purchase a new power supply at the cost of 49.99 plus 15.00 in shipping.
While refusing to pay 65.00 for a power supply I was able to eventually find the purchase and get a receipt. Over numerous days emails were exchanged because you can never speak to anyone on the phone. Eventually, they agreed to send me a replacement power supply even thought my power supply was putting out the correct voltage. Well today the power supply came in and it did not fix anything.
I called Neptune to find out how to get a replacement DOS. To my surprise I was able to speak with someone on the phone. During the phone conversation he asked me if I understood what he said like I am some uneducated fool. Long story short they want me to pay to send them back their broken piece of junk dosing pump for them to fix and then send back to me via ground from California to Florida. I am going to send them their junk back to fix and then I am selling all of their junk. I will go with a more reputable company like GHL from here on out.
I hope this posts helps others make a decision to stay away from Neptune Systems.
