Nero 5 Issue

Rick5 · Feb 28, 2021

Hello,

I have a Nero 5, which I have set to Random, 40% to 100% with a high variance.

The flow does not appear to be random. I’ve noticed that when I press “flow” and a red marker appears, the flow rate doesn’t change despite the above-referenced settings. Rather, the flow rate appears fixed. When I press anywhere on the screen, the red marker disappears and then the above-referenced settings appear to work (meaning the flow fluctuates randomly as opposed to remaining fixed).

What am I doing wrong/not understanding?

The red marker appears by default whenever I press “flow” thereby fixing the flow rate (rather than randomizing it).

I’m using an iPhone with the latest iOS and App.

Thanks,
Rick

Rick5 · Mar 4, 2021

Overwhelming customer service. Incredible response time.

Westside Guy · Mar 6, 2021

Rick5 said:
Hello,

I have a Nero 5, which I have set to Random, 40% to 100% with a high variance.

The flow does not appear to be random. I’ve noticed that when I press “flow” and a red marker appears, the flow rate doesn’t change despite the above-referenced settings. Rather, the flow rate appears fixed. When I press anywhere on the screen, the red marker disappears and then the above-referenced settings appear to work (meaning the flow fluctuates randomly as opposed to remaining fixed).

What am I doing wrong/not understanding?

The red marker appears by default whenever I press “flow” thereby fixing the flow rate (rather than randomizing it).

I’m using an iPhone with the latest iOS and App.

Thanks,
Rick