New Router, Fusion Won't connect

[chrisjj625]

So I got a new router (Orbi 870) and now my fusion will not work. I also cannot connect locally, it just comes up a blank neptune screen. Everything else (50+ devices) is working perfectly, but of course the apex doesn't work. :angry-face: Any ideas out side of resetting everything? I have done that all countless times including the router, modem, apex, etc.

 

[Pistondog]

I have the 850 and it works mostly fine.
Occasional disconnects, once per month, but scared to upgrade apex.

 

[Pistondog]

If you switch back to the old router does it work?

 

[chrisjj625]

Honestly I haven't tried because it would be a PIA

 

[Pistondog]

Honestly I haven't tried because it would be a PIA

Have upgraded routers 3x. Each time the ssid (network name) and login are the same so we dont have to re enter new names.
You have probablydone this too.

 

[RussM Verified Sponsor]

First, verify that the 2.4Hz band is enabled for the wireless network (SSID) you are trying to use with the Apex. Also, if that SSID is configured for WPA3-Personal, change it to use WPA2-PSK + WPA3-Personal.

 

[chrisjj625]

I was able to put it in WiFi mode and reconnect, now fusion is working, but when I try to connect locally on a PC it just shows a blank Neptune screen, anyone ever seen that or know how to prompt the password to show up?