New Sump Leak

[Mike S]

Was hoping to get some feedback on how I should handle a situation with a new acrylic sump. I ordered it a few weeks ago and it was delivered this past week. When it arrived I found one of the acrylic heater holders had came off during shipment. I reached out to the builder and they were responsive and sent some solvent to reattach it. Not a big deal. Finished plumbing it this weekend and began to fill it to check for plumbing leaks. Unfortunately found a pinhole leak along the bottom seam of the return pump section. I was was able to empty it quickly and thankfully had used lots of unions so it was easy to remove. I won’t name the builder because things happen and I want to give them the opportunity to make it right. Wondering what folks think is a reasonable resolution? I’m certainly not happy but want to be fair. Shipping it back is not an option. Can the seam be fixed with solvent reliably? Thanks.

 

[vetteguy53081]

Was hoping to get some feedback on how I should handle a situation with a new acrylic sump. I ordered it a few weeks ago and it was delivered this past week. When it arrived I found one of the acrylic heater holders had came off during shipment. I reached out to the builder and they were responsive and sent some solvent to reattach it. Not a big deal. Finished plumbing it this weekend and began to fill it to check for plumbing leaks. Unfortunately found a pinhole leak along the bottom seam of the return pump section. I was was able to empty it quickly and thankfully had used lots of unions so it was easy to remove. I won’t name the builder because things happen and I want to give them the opportunity to make it right. Wondering what folks think is a reasonable resolution? I’m certainly not happy but want to be fair. Shipping it back is not an option. Can the seam be fixed with solvent reliably? Thanks.

This may warrant a replacement unit. You did not get what you paid for.
You could attempt to seal it, but any further defects become your responsibility once you do.

 

[Mike S]

Suggestion was made by the builder that it could be fixed with solvent. I’m going to talk to them tomorrow.

 

[mehaffydr]

I think that with now 2 defects in assembly related to solvent and joints I would request a replacement. You don't need to come hoe to water on the floor and if it a reputable manufacturer they will make it right.