New to Hydros, need help deciding on first controller

[tbrown]

Is your Launch connected to the Internet?

 

[n2585722]

Can anyone help with an upload issue? I’m sure it’s simple but when I go to upload it finds the url, uploads to the cloud, then fails when uploading to the launch

What color is the wifi LED on the Launch?

 

[reef605]

What color is the wifi LED on the Launch?

Green, when I go to upload there is a blue light sort of chasing sequence. Then fails

 

[n2585722]

Green, when I go to upload there is a blue light sort of chasing sequence. Then fails

The sequence is normal if you are uploading changes. How do you know that it is the Launch side that is failling.

 

[reef605]

The sequence is normal if you are uploading changes. How do you know that it is the Launch side that is failling.

Says failed at the bottom of the screen

 

[n2585722]

Says failed at the bottom of the screen

That means one of the sequences failed. If it was the Launch powering it down for a minute or two and powering it back up may fix the issue but give it time once powered back up before trying upload changes.

 

[n2585722]

Says failed at the bottom of the screen

Also you can try doing it from the web app.

 

[reef605]

That means one of the sequences failed. If it was the Launch powering it down for a minute or two and powering it back up may fix the issue but give it time once powered back up before trying upload changes.

Failed again

 

[reef605]

Failed again

I’ve tried the web app too

 

[n2585722]

I’ve tried the web app too

If you have done a power down reboot on your router also then you will need to submit a support ticket with CoralVue for this so they can look into the issue. Here is a link https://support.coralvue.com/submit_ticket#login

 

[reef605]

If you have done a power down reboot on your router also then you will need to submit a support ticket with CoralVue for this so they can look into the issue. Here is a link https://support.coralvue.com/submit_ticket#login

Thank you

 

[reef605]

should this be flashing?

 

[n2585722]

I cannot see the video for some reason. Is the thing that is flashing on the app or an LED or LED's on the controller?

 

[reef605]

I cannot see the video for some reason. Is the thing that is flashing on the app or an LED or LED's on the controller?

In the app and web browser the launch icon blinks for a while then goes solid

 

[n2585722]

Yes that does blink on mine also.

 

[reef605]

Yes that does blink on mine also.

Ok sorry, I just really struggle when things aren’t working and get a little OCD to figure out what the issue is haha

 

[Dr. D]

Ok sorry, I just really struggle when things aren’t working and get a little OCD to figure out what the issue is haha

There’s been a learning curve for me. I began with the Launch, then Kraken, then Wave Engine, then XS, and finally X8. I’ve had a number of questions, but CV support is outstanding. I get a call back within minutes, or at most a couple of hours. I’ve even had the same support rep each time, so he knows my system (shout-out to Michael). They can remote into your collective to help diagnose issues.

Frankly without this support I would have given up long ago. But I feel like I have a personal tutor, and I’m even getting to the place where I can answer some questions for others.

Big fan.

 

[reef605]

Hey Michael!! Hit me up hahaha

 

[reef605]

Hey Michael!! Hit me up hahaha

 

[n2585722]

Hey Michael!! Hit me up hahaha

Make sure you check your junk mail for a reply from CoralVue is you submitted a support ticket.