New ways to contact Dr. reef

[jp_75]

He is not the only one who received wrong fish…. Completely understand his frustrations!

I think you’re being a little too emotional about this. If I’m fact he sent you something other than a yellow eye kole tang, then he will make it up to you. However, the more logical and probably explanation is that you cannot readily identify the fish as a yellow eye for two reasons. One: it’s a juvenile that’s hasn’t developed its colors yet. Two: exactly what you were already told and the fish is stressed. Fish DO exhibit different colors and patterns when stressed. Instead of making a scene on this thread, I would advise you wait for communication from Mike. Some passerby may quickly scroll through here and believe your dilemma is actual truth when in reality, Mike has a stellar reputation with the reefing community. 100% of my current fish have all came from him. When presented with an issue, he’s always made it right.

Lastly, my last shipment from him contained a juvenile desjardini. It was so small that I couldn’t see the markings resembling a desjardini tang. Sent Mike pictures and he assured me I couldn’t see the markings because it was a juvenile. Two months later, I have such a majestic looking desjardini tang with incredible markings. It is super happy in my tank. It got right to work in the algae and is definitely a highlight of my tank.

 

[Dr. Reef]

Fish does appear to be a close looking but not a kole so we gave full credit to the customer.

 

[Nearlysquid]

Hi there Dr. Reef, got my payment confirmation today, can't find the day that I had specified shipping for on my order though if you could let me know what day it should be. Wednesday arrival would be most ideal for me this week. Also if you happen to have a QT'd long spine urchin on hand that I could add to the order, let me know! Order number is 20QF1965. Thank you!

 

[Dr. Reef]

Hi there Dr. Reef, got my payment confirmation today, can't find the day that I had specified shipping for on my order though if you could let me know what day it should be. Wednesday arrival would be most ideal for me this week. Also if you happen to have a QT'd long spine urchin on hand that I could add to the order, let me know! Order number is 20QF1965. Thank you!

as requested on the order form we placed it to ship on wed for thursday delivery

 

[Nearlysquid]

as requested on the order form we placed it to ship on wed for thursday delivery

Got it, couldn't recall what I had written. That will work out fine, thank you. Should I place a separate order for a longspine urchin another time or is that something that we could add to this one?

 

[jaredrah777]

Hey Dr. Reef,

Can u please cancel my order (#20QF2557).

I decided to start a new tank and will need different fish for this tank, so i placed another order which is (#20QF2638). If possible, can you apply my credit i had on my first order onto this one? (was for the kole tang)

Thank You and Happy Easter

 

[Magik884]

Mike

Do you have a blonde naso or a purple tang to ship this week with my order last four 1679. Thanks in advance.

 

[Manny’s Reef]

Just a thought;

We’ve read that Mike has been understaffed. At times it’s been difficult for customers to get a response from him within a timely manner. Yet, some of you are posting personal order questions here on the forum. It may just be me but I don’t believe this thread here is the appropriate method of asking personal questions about an order. The question was about the best way to contact Mike. The question has been answered. And the answer wasn’t to keep posting here.

Not trying to offend anyone. Just my two cents.

 

[Magik884]

Not offeneded.i would love to give him more of my money if he does not reply because he is busy i will place another order.Call the call center i got my answer right after i posted this...maybe was a little impatient i admit.

 

[Manny’s Reef]

Not offeneded.i would love to give him more of my money if he does not reply because he is busy i will place another order.Call the call center i got my answer right after i posted this...maybe was a little impatient i admit.

I definitely wasn’t referring to you. I would definitely buy again from him.

 

[Knight 03]

Do you allow local pick up?

 

[Hectaka]

Overall communication is still extremely lacking. I had 2 orders placed in Jan and Feb, they started QT in early February.

I reached out by phone on March 11th to see about picking up on March 20th, to which you agreed. I emailed asking for pick up details on March 15th to which you responded that you were going to be out of town and I couldn't pick up and the orders were switched back to shipping.

I didn't hear anything else until I reached out on April 16th asking about when the order may ship. The response I received was exact quote "Hi will ship next week". That was the entire email.

Today (April 20th) I emailed again asking if my order was going to be shipping this week. I was told "will ship next week. We are already too full for that week".

This leaves me wondering when my order will ship. It was apparently ready to be picked up a month ago but Mike went out of town last minute, but still hasn't shipped a month later.

 

[Dr. Reef]

Not at this time, we are moving locations and once we are all setup then we can allow visits only on appintment basis. We will never be open for public as far as its stands for now.

 

[lucas-grimm]

Hey Dr Reef, can you check the status of two orders for me? My order numbers are

20QF2601​

and

20QF2528​

thanks

 

[Zaffor]

Greetings Mike
I have been sending emails in reference to my last order where it looks like the fish sent did not match the order. There was a Lyretail mixed in with what was supposed to be ignitus and evansi. I was missing an evansi and a bangai cardinal. The 2 evansi are not eating and one of the ignitus shown some lesions on the left side. The extreme davinci has plain (not davinci) pattern on one side. I am really worried if these fish were actually quarantined due to the condition of some and the big mix up on what was sent vs ordered. I have spoken with the person who I guess is handling your calls but it would definitely relieve some tension if I could hear back from you. I have an aquarium full of previously quarantined fish that I have put alot of care into.
Thanks
Henry (Enrique)

 

[MtnDewMan]

General Inquiry: Will Order #20QF2327 be shipping soon?

 

[BirdFish5000]

Greetings Mike
I have been sending emails in reference to my last order where it looks like the fish sent did not match the order. There was a Lyretail mixed in with what was supposed to be ignitus and evansi. I was missing an evansi and a bangai cardinal. The 2 evansi are not eating and one of the ignitus shown some lesions on the left side. The extreme davinci has plain (not davinci) pattern on one side. I am really worried if these fish were actually quarantined due to the condition of some and the big mix up on what was sent vs ordered. I have spoken with the person who I guess is handling your calls but it would definitely relieve some tension if I could hear back from you. I have an aquarium full of previously quarantined fish that I have put alot of care into.
Thanks
Henry (Enrique)

Did you get any response on this?

 

[Zaffor]

Did you get any response on this?

I received a response to my email. I really dont know when its Mike or someone else. They said everything is quarantined and that anthias are very delicate fish

 

[JaaxReef]

@Dr. Reef Checking in on status of Order#20QF2542. Thanks!

 

[ID-Reefer]

@Dr. Reef Checking on order #20QF2370. Thank you.