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- Aug 15, 2017
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Hi all
Classic apex. Hardwired to my router. No fusion connection issues ever. I have my return pump on outlet 4 set to fallback on.
Powercut for 3 hours this morning. Finally comes back on, but I can’t access fusion. Heartbeat says lost connection. Fine
But my internet and everything is running, and I can’t even connect on classic dashboard via ip.
Pull the two aquabus cables connected to my eb8s and the apex reboots. 30 seconds later my return pump turns off. Even though the eb8 is still plugged in and the outlet is set to fallback ON. I thought the whole point of fallbacks is to set the outlet state to the desired value if the head unit loses contact with the power strip?
Anyway, fusion is back online. But it is COMPLETELY RIDICULOUS that the HU needs rebooting to reconnect. I can’t even set up the head unit to run on an independent power supply and smart switch (that would let me power cycle it remotely) because the eb8s still provide power via aquabis, AND THERE IS NO SETTING to turn off outlet supplied power TO the head unit via aquabus. I have to literally pull the aqb cables out physically- defeating the whole point of remote control!
My $29 WiFi nanny cam reconnected just fine, but my $900 apex was flying blind.
Can someone please explain to me why Neptune have yet to fix this issue?
Also- I’d appreciate a reply. There was a recent thread in the actual Neptune apex forums regarding THE SAME ISSUE and NOONE from Neptune even bothered to reply.
Cheers
Classic apex. Hardwired to my router. No fusion connection issues ever. I have my return pump on outlet 4 set to fallback on.
Powercut for 3 hours this morning. Finally comes back on, but I can’t access fusion. Heartbeat says lost connection. Fine
But my internet and everything is running, and I can’t even connect on classic dashboard via ip.
Pull the two aquabus cables connected to my eb8s and the apex reboots. 30 seconds later my return pump turns off. Even though the eb8 is still plugged in and the outlet is set to fallback ON. I thought the whole point of fallbacks is to set the outlet state to the desired value if the head unit loses contact with the power strip?
Anyway, fusion is back online. But it is COMPLETELY RIDICULOUS that the HU needs rebooting to reconnect. I can’t even set up the head unit to run on an independent power supply and smart switch (that would let me power cycle it remotely) because the eb8s still provide power via aquabis, AND THERE IS NO SETTING to turn off outlet supplied power TO the head unit via aquabus. I have to literally pull the aqb cables out physically- defeating the whole point of remote control!
My $29 WiFi nanny cam reconnected just fine, but my $900 apex was flying blind.
Can someone please explain to me why Neptune have yet to fix this issue?
Also- I’d appreciate a reply. There was a recent thread in the actual Neptune apex forums regarding THE SAME ISSUE and NOONE from Neptune even bothered to reply.
Cheers