No light and a purple indicator light on unit (?)

[ZoWhat]

The power supply block has a green light

But the headunit isn't turning on and has a purple indicator light

I'm just digging into the problem. I held down the black button for 10secs and still no power to the lights

Help......


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[reeferguy3303]

@Manose

 

[ZoWhat]

Update

The light is ON but its having a hard time responding to any commands via the Remote

Not sure what series of steps I took .... but it did respond to MANUAL changes but didn't respond to Automatic Time Slots.

Its currently locked in this MANUAL MODE unresponsive to the Remote

Is there a Factory Reset ON THE HEADUNIT???


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[Manose]

Update

The light is ON but its having a hard time responding to any commands via the Remote

Not sure what series of steps I took .... but it did respond to MANUAL changes but didn't respond to Automatic Time Slots.

Its currently locked in this MANUAL MODE unresponsive to the Remote

Is there a Factory Reset ON THE HEADUNIT???


.

If you bought the light from NoopsycheUSA then contact us here [email protected] and we will get this fixed asap

 

[ZoWhat]

I sent the email....

@Manose
Could the internal watch battery be bad inside the headunit? It doesn't seem to be remembering any settings past this locked Manual Mode its in


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[Manose]

I sent the email....

@Manose
Could the internal watch battery be bad inside the headunit? It doesn't seem to be remembering any settings past this locked Manual Mode its in


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I just sent you my personal phone #. Give me a shout and I can help you get this going.

 

[DannyJay]

I just sent you my personal phone #. Give me a shout and I can help you get this going.

@Manose
@ZoWhat

Tagging you both for some help

I am having this same issue. I sent a support email (just now), but was wondering if you could also point me in the right direction for this?

Brand new light, purchased many years ago now but had some family health issues get in the way of getting the tank up and going.