NOT impressed with Biota group customer service

Cherie cook

Cherbear
View Badges
Joined
Apr 19, 2018
Messages
608
Reaction score
496
Location
Dumont, colorado
What state or country do you live in
Colorado
I purchased a fabulous blue squamosa clam from Biota late summer. Upon arrival I picked off a pyramid snail from the shell..so I scrubbed the shell thoroughly with a toothbrush, thinking all would be good. I let Biota know what had happened. The clam at first thrived…growing as expected. But a couple weeks ago it started to look poorly…not opening as much, etc. I turned it over and, sure enough, pyramid snails attacking the byssal opening. I removed them all (maybe 3-4) and hoped for the best…but the clam never really recovered…slowly disintegrating until it died.
I emailed biota group days ago…letting them know what happened. No response. To me this is a failure on their part..not only ignoring my email, but selling a clam with an obvious parasite in the first place. Hopefully they’ll see this post and contact me to discuss…too bad I had to post it here to get their attention…or not.
In the meantime…my tank now has pyramid snails, endangering my other clam from a reputable seller (thank you Pacific East).

2FF797AC-5FEB-4FFC-A668-C1B26B62D1F1.jpeg 7E5D1FDB-9A89-48C2-8BDF-259A773A22E7.jpeg 6BF6C7F5-3251-46AD-B0EE-5827CCEAB4AB.png ABF1FD72-F9A2-4F93-9390-26815A6A9853.jpeg
 
Biota has responded and offered to replace the clam…so this issue has been resolved.
 
You have insufficient privileges to reply here.

WHAT’S USUALLY THE FIRST CLUE THAT SOMETHING IS OFF IN YOUR REEF?

  • A fish’s behavior or appetite changes

    Votes: 11 15.3%
  • A coral looks different or stops opening normally

    Votes: 44 61.1%
  • Water clarity or surface appearance changes

    Votes: 10 13.9%
  • Equipment sounds or flow seem different

    Votes: 8 11.1%
  • A test result catches my attention

    Votes: 14 19.4%
  • Algae or other growth starts changing

    Votes: 14 19.4%
  • I usually notice when the problem is already obvious

    Votes: 3 4.2%
  • It depends on what’s going on

    Votes: 13 18.1%
  • Other (Post in the comments)

    Votes: 1 1.4%
Back
Top
Home
Post thread…
Market
What's new