Order mix-up?

[krak256]

I recently placed an order for a pinwheel plate coral which is supposed to look like this:

I believe there may have been an order mix-up as this is the plate I received:

Customer service insists I received the right coral, a pinwheel plate. Am I mistaken? I understand that there are variations between corals but for it to look that different? I swear the plate I received is their normal green plat which looks like this:

Would like other people's thoughts.

 

[evolved]

This thread is in vendor feedback, and per this forum's rules, only the OP and @LiveAquaria are permitted to post.
This is to hopefully keep a clean slate for a potential resolution to be met.

If you've had an experience with this same vendor you'd like to share, please feel free to start your own feedback thread here.

Thank you,
Team R2R

 

[LiveAquaria]

@krak256 Thank you for your inquiry. We would like to look into this further and will be sending you a Private Message to gather more details. Thank you --will be in touch soon!