Owners of the Helio PTC Smart Heaters

[DHill6]

It must be really hot where you live day and night!

CA high desert.

 

[Oceanavekid]

@Innovative Marine pretty sure I already registered mine but incase I didn’t where do we find the serial number? It’s not on the card in the box or on the box(at least nothing I can see that says serial number)

Mine has been keeping a consistent 78 for weeks and today at work I got a notification on my apex that said temp was under 75

I saw an E5 for a bit but looks like it’s gone now. I cleaned the element and now it looks like it’s starting to go back up 74.7 now. I’ll give it an hour or two and see if it’s back to 78

 

[Innovative Marine]

@Innovative Marine pretty sure I already registered mine but incase I didn’t where do we find the serial number? It’s not on the card in the box or on the box(at least nothing I can see that says serial number)

Mine has been keeping a consistent 78 for weeks and today at work I got a notification on my apex that said temp was under 75

I saw an E5 for a bit but looks like it’s gone now. I cleaned the element and now it looks like it’s starting to go back up 74.7 now. I’ll give it an hour or two and see if it’s back to 78

Oceanavekid, as long as you have the original receipt you are covered for 5 years.
The E5 and E6 correspond to line 1 or line 2 of the heaters connections. These two alerts appear in the following circumstances:

A. Low or no flow over the element
B. Out of Water
C. Mineral/Organic build up on the elements that slow the dissipation of heat

These E5 and E6 are dynamic, meaning if element senses temperatures that are normal they will turn back on automatically without reset of the controller.

Let us know if you need further assistance.
IM Team

 

[mizukage]

Hi @Innovative Marine can you advise the proper size/wattage for my tank? It’s 49.1 gallons and I want to use dual elements. Thanks

 

[Innovative Marine]

Hi @Innovative Marine can you advise the proper size/wattage for my tank? It’s 49.1 gallons and I want to use dual elements. Thanks

What is the coldest temperature the aquarium would be in the winter months? The heaters have a +10 degree heating range.

 

[mizukage]

What is the coldest temperature the aquarium would be in the winter months? The heaters have a +10 degree heating range.

Great question, I have no idea as it's the first time I'm keeping a tank. I do live in Canada so it gets pretty cold. The basement where the tank is placed is best described as warm in the winter and cool in the summer.

 

[Innovative Marine]

Great question, I have no idea as it's the first time I'm keeping a tank. I do live in Canada so it gets pretty cold. The basement where the tank is placed is best described as warm in the winter and cool in the summer.

I would suggest the Helio 400 watt (2x200 watt) for extra heating capacity during the winter months and redundancy by having dual elements.

Let me know if you have any other questions.

thanks
IM Team

 

[mizukage]

I would suggest the Helio 400 watt (2x200 watt) for extra heating capacity during the winter months and redundancy by having dual elements.

Let me know if you have any other questions.

thanks
IM Team

Thank you!

 

[buruskeee]

Just wanted to add my input so far for my 150g system.

I was in search for better warranty heaters as the dual (2x300W) Finnex titanium elements with analog in line controllers both failed within 1 week of each other (thankfully in the tail end of Spring) after owning them only 9 months. I guess true redundancy is really a third heater huh lol. I even had them rotate in operation for which heater turned on first daily.

The packaging is top notch for the 700W PTC kit (2x350W) and the simplicity of setting them up is great.

My only gripe with the controller is that you can only set the target temp at 1 degree intervals. I kept my tank (using Apex to control) at 77.5 degrees (swung between 77.2 and 77.8 because I used a bigger range) and now I have to set it either 77 or 78 which is a bummer for me (not a huge deal, but something this expensive should have better resolution on temp targets).

@Innovative Marine i do have a question I haven’t found the answer to yet. When a single element turns on, do they alternate to help longevity? Or is element 1 always turning on and element 2 is the backup for creating extra heat?