P4 button stuck

Aaronreef · Feb 13, 2022

Anyone know how to stop my p4 left arrow button from sticking. It keeps going off on its own
Tried calibration and cleaned the screen but still not working properly

@Vinny@GHLUSA

MnFish1 · Feb 19, 2022

Aaronreef said:
Anyone know how to stop my p4 left arrow button from sticking. It keeps going off on its own
Tried calibration and cleaned the screen but still not working properly

@Vinny@GHLUSA

I think part of the reason you're not getting any answer - is that there are multiple products that start or contain P4. Can you be more specific?

For example is it the P4 doser?

Aaronreef · Feb 19, 2022

MnFish1 said:
I think part of the reason you're not getting any answer - is that there are multiple products that start or contain P4. Can you be more specific?

For example is it the P4 doser?

Profilux P4

MnFish1 · Feb 19, 2022

Aaronreef said:
Profilux P4

Do you have any idea what you were doing when it stopped working - are all of the other buttons/functions working properly? Have you updated the firmware without problem?

MnFish1 · Feb 19, 2022

PS - what do you mean 'sticking' - do you mean 'blinking' - or 'its unresponsive'?

Aaronreef · Feb 19, 2022

It just keeps selecting left, as in its being pressed without actually pressing it

MnFish1 · Feb 19, 2022

Aaronreef said:
It just keeps selecting left, as in its being pressed without actually pressing it

Does it actually do the command for the button (i.e. whatever the Left arrow in what ever mode its in is supposed to do)?

Aaronreef · Feb 19, 2022

Yes it does, that's the problem it's selecting options on its own. I've managed to stop the all from working and can do what I need from the laptop but it'd be nice to stop it

MnFish1 · Feb 19, 2022

Aaronreef said:
Yes it does, that's the problem it's selecting options on its own. I've managed to stop the all from working and can do what I need from the laptop but it'd be nice to stop it

I might try to contact customer support. I was going to say reset the unit - but that erases everything. I assume you've tried the usual - plugging/unplugging, making sure cables re ok, etc.