For starters, I live in Madison, WI, where there aren't many local fish stores (LFS) nearby. Consequently, I often find myself traveling to Milwaukee for some pretty decent stores. Recently, I started visiting a new store where I was sold some bad phytoplankton (not Phyto Feast). It was completely translucent and had an unpleasant smell. When I called them after returning home, they agreed to compensate me. The next morning, I went back and they had an all-new product called "Phyto Feast," which they had received that morning. I didn't smell it or inspect it closely as they were stocking their fridge when I walked in.
After returning to Madison, I decided to dose some phyto with it and noticed that it smelled absolutely rancid. I have been dosing it every other day for a week and noticed my phosphates were very high (though I hadn't yet connected the dots).
After further investigation today on these forums, I understand that if it smells bad, it's bad.
How should I approach contacting the store after they sold me another bad bottle? I've had the bottle for about a week. Being relatively new to their store and not wanting to come off as trying to scam them, I am unsure of how to proceed
After returning to Madison, I decided to dose some phyto with it and noticed that it smelled absolutely rancid. I have been dosing it every other day for a week and noticed my phosphates were very high (though I hadn't yet connected the dots).
After further investigation today on these forums, I understand that if it smells bad, it's bad.
How should I approach contacting the store after they sold me another bad bottle? I've had the bottle for about a week. Being relatively new to their store and not wanting to come off as trying to scam them, I am unsure of how to proceed