Maximitsurugi
Active Member
- Joined
- Sep 18, 2019
- Messages
- 410
- Reaction score
- 368
Hey guys. So ive had issues with my upgrade from Hydras to Radion XR15 blues from the get go. First lightvi bought burnt the plastic lens during setup as they start at 100%. Ecotech replaced the lens But the star tool that should supposedly come in the package didnt.
Either way, fixed. Saved and bought the second and went through the setup process. Spent a half hour not getting BT connected then i did the unthinkable; i read the manual! I needed the location turned on. Wish that was actually mentioned in the app itself like they did with BT.
Then i went to install the brackets and they didnt come with screws, so i had to buy. Thinking im all good now, i put the lights over the tank and boom, colour matching issue.
Lights are on the same program but one light is brighter and icier blue than the other no matter what. For those whi can remember, its the same difference the US Hydras had vs the Euro Hydras. Purpley blue vs Ice blue. Tested output with a par meter and the icey light pits out a bit more. When i turn the lights down to five percent, the difference became obvious.
The four blue leds in the shaoe of a diamond at the front of the unit are a shade higher NM than the other 8. Kind if inbetween the Cyan and Blue channels but more blue than Cyan.
Anyone had this issue?
Contacted BRS and they put me on to @EcoTech Marine where the team, and in the end TJ from Ecotech took me through the SEP process and they are replacing the light. Only thing is, though i suspect the light thats faulty, im unsure which it truly is. Hopefully the spare will clear that up.
Ecotech needs to clean up their QC since lots of bits and bobs come missing but also kudos to the response by both @Bulk Reef Supply and @EcoTech Marine. In that arena they are number one.
Hopefully their SEP process takes into consideration the COVID UPS, USPS etc delivery issues we've all been facing when sending the faulty light back.
Either way, fixed. Saved and bought the second and went through the setup process. Spent a half hour not getting BT connected then i did the unthinkable; i read the manual! I needed the location turned on. Wish that was actually mentioned in the app itself like they did with BT.
Then i went to install the brackets and they didnt come with screws, so i had to buy. Thinking im all good now, i put the lights over the tank and boom, colour matching issue.
Lights are on the same program but one light is brighter and icier blue than the other no matter what. For those whi can remember, its the same difference the US Hydras had vs the Euro Hydras. Purpley blue vs Ice blue. Tested output with a par meter and the icey light pits out a bit more. When i turn the lights down to five percent, the difference became obvious.
The four blue leds in the shaoe of a diamond at the front of the unit are a shade higher NM than the other 8. Kind if inbetween the Cyan and Blue channels but more blue than Cyan.
Anyone had this issue?
Contacted BRS and they put me on to @EcoTech Marine where the team, and in the end TJ from Ecotech took me through the SEP process and they are replacing the light. Only thing is, though i suspect the light thats faulty, im unsure which it truly is. Hopefully the spare will clear that up.
Ecotech needs to clean up their QC since lots of bits and bobs come missing but also kudos to the response by both @Bulk Reef Supply and @EcoTech Marine. In that arena they are number one.
Hopefully their SEP process takes into consideration the COVID UPS, USPS etc delivery issues we've all been facing when sending the faulty light back.
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