Edit : @AquaSD
Below is a copy of the email I am sending in reply to the poor communications I received in a very brief period prior to shipping the clams I purchased. I am posting here so others can see and you can reply. I have been reading that contacting you via email or phone has been difficult. I am not interested in your policy of keeping my money for an item you could not or would not ship in order to encourage me to spend more money. I would just as soon donate it to charity. I will take my chances with my CC company if you refuse to issue a refund. Sorry to be harsh and sound threatening but too much of this has been going on lately and it just is not right. I paid for an item you failed to provide so I would like my money refunded plain and simple.
My email to you
Order #88668 has been received minus the maxima clam that you stated did not look well so it was not shipped. Since the maxima did not ship I am requesting a refund for the $100. It was not a loss it was not shipped so the order was not fulfilled. If the credit is is not issued I will escalate this to a CC dispute case because I did not receive an item I paid for. It is not a loss so I do not want a store credit.
I was sent an email notification on 7/22/24 at 7:20pm stating there was an issue. I received another email at 7:23pm stating there may be a replacement available. At 8:19pm I received an email stating the items have shipped but I only received two of the three clam paid for. This not meant to be threatening I am just giving the opportunity to do the right thing. Also one email stated you tried to contact me via phone yet I have no missed calls so that is not accurate.
Regards,
David
EDIT : 7/24 the crocea was gaping on arrival and gone in less than 24 hrs. Too bad No one cared about shipping this one because it was in poor condition. I guess it's policy to not ship the most expensive item and keep the money. I was going to wait untill Friday but will be starting a dispute this afternoon if I do not hear from someone at @AquaSD
Below is a copy of the email I am sending in reply to the poor communications I received in a very brief period prior to shipping the clams I purchased. I am posting here so others can see and you can reply. I have been reading that contacting you via email or phone has been difficult. I am not interested in your policy of keeping my money for an item you could not or would not ship in order to encourage me to spend more money. I would just as soon donate it to charity. I will take my chances with my CC company if you refuse to issue a refund. Sorry to be harsh and sound threatening but too much of this has been going on lately and it just is not right. I paid for an item you failed to provide so I would like my money refunded plain and simple.
My email to you
Order #88668 has been received minus the maxima clam that you stated did not look well so it was not shipped. Since the maxima did not ship I am requesting a refund for the $100. It was not a loss it was not shipped so the order was not fulfilled. If the credit is is not issued I will escalate this to a CC dispute case because I did not receive an item I paid for. It is not a loss so I do not want a store credit.
I was sent an email notification on 7/22/24 at 7:20pm stating there was an issue. I received another email at 7:23pm stating there may be a replacement available. At 8:19pm I received an email stating the items have shipped but I only received two of the three clam paid for. This not meant to be threatening I am just giving the opportunity to do the right thing. Also one email stated you tried to contact me via phone yet I have no missed calls so that is not accurate.
Regards,
David
EDIT : 7/24 the crocea was gaping on arrival and gone in less than 24 hrs. Too bad No one cared about shipping this one because it was in poor condition. I guess it's policy to not ship the most expensive item and keep the money. I was going to wait untill Friday but will be starting a dispute this afternoon if I do not hear from someone at @AquaSD
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