Reef Breeders 2.0 App

[thefeds]

So, just upgraded to the 2.0 APP, and now my light is no longer connected to the app and I can not get it back connected. I have tried resetting my meridian, and when I get to this section it does not move forward...I have sent a contact message into support. The other thing that it keeps popping up on me is that I do not have an active subscription...I really hope I dont have to pay for a subscription just to use this app on my light that was working perfectly prior to updating the app.

 

[Daasmo]

Sounds similar to this thread.

https://www.reef2reef.com/threads/reconnecting-meridian-edge-bars.1163388/

 

[thefeds]

I read that one. My case is different. I noticed the app had an update and my issues happened after the update. No power issue here. Anyone else update the app to the new 2.0?

 

[Daasmo]

At the end he says it was an app issue with the update.

 

[Photovore]

So, just upgraded to the 2.0 APP, and now my light is no longer connected to the app and I can not get it back connected. I have tried resetting my meridian, and when I get to this section it does not move forward...I have sent a contact message into support. The other thing that it keeps popping up on me is that I do not have an active subscription...I really hope I dont have to pay for a subscription just to use this app on my light that was working perfectly prior to updating the app.

Going through exactly the same thing...

 

[thefeds]

OK. Glad I'm not the only one...now to hurry up and wait for support.

 

[thefeds]

Thanks for reaching out. We looked into this, and I want to reassure you that your access has not changed.
This is related to the latest app update and how it is displaying for some users. Scheduling is still included at no cost, and you still have the same access you had before.
There is nothing you need to change on your end. Our app team is already working on the correction now, and this is being treated as a top priority. Once the update is ready, the app should display everything normally again.
We really appreciate your patience while we get this corrected. We’ll make sure you’re taken care of.

Just got this from support...I can only assume a fix to the app is coming and should resolve this. thumbs up

 

[Daasmo]

I stopped my app from updating. Glad to see they're not trying paywall scheduling.

 

[thefeds]

How did you stop your app from updating?

 

[thefeds]

oh, and just in case others are waiting for email, my response from reefbreeders was in my junk folder. make sure to check that and add them to your safe senders.

 

[hardmermaid]

Does anybody have an update? I’m out of town and decided it would be a good time to update my app. Now when I open the app, it says no active subscriptions. I’ve logged in and out. Any idea if the fixture will resume the previous schedule?

 

[thefeds]

I just updated again to the 2.1 version. I'm on IOS, and I am still getting the same error. I reached out to the support team and am waiting on a response.

 

[Daasmo]

How did you stop your app from updating?

I'm on android so there's an option to stop auto updates on an app. Unfortunately when I open the app it tells me to update so I basically don't have app access either but my lights are still running they're schedule so not a huge deal.

 

[thefeds]

Yea, my lights are still running on their schedule too, but it is a bummer that a simple app update causes such havoc.

 

[hardmermaid]

Seems to be resolved now!

 

[thefeds]

did you update your app again?

 

[hardmermaid]

I didn’t do anything. I Just opened the app and it was there.