Roger - Tunze 6040 wiring comong apart??

[joec]

Roger,

I bought this 6040 in February, 2018 and didn't install it until late April, 2018. I've not touched its since it was originally installed.

Today, I noticed is was not working. The control was a bit hot to the touch. I removed the pump and noticed the plastic cable coating going into the pump was cracked and the wiring was exposed. The pump will not power up

I certainly hope this is a warranty issue, as I did nothing to cause this issue

Here is photo of the faulty wiring:

 

[rvitko]

Can you email me a copy of the receipt? It is a warranty issue, please note I leave for MACNA tomorrow AM, if I don't hear from you today, it could be a couple days before I can get a replacement out. Tunze at sbcglobal dot net

 

[joec]

Thanks Roger, Bulk Reef Supply sent you an email with the receipt and copied me on it, you should have it in your email.

Joe Carlino

 

[joec]

Th

 

[Reeferdood]

TUNZE has the best customer service I have ever seen when it comes to their products. Roger is a class act and will make things right if it a warranty issue.

 

[joec]

Roger is sending out a replacement today. Tunze is a great company!

 

[KJAG]

TUNZE has the best customer service I have ever seen when it comes to their products. Roger is a class act and will make things right if it a warranty issue.

Good to hear because I may have an issue with a 6105 that is like 6 months old..

 

[Reeferdood]

Good to hear because I may have an issue with a 6105 that is like 6 months old..

If it is under warranty and nothing damaged by you are anyone else then I am sure he will take care of you..
805, my old surfing grounds. I grew up surfing Jalama and El Cap, I certainly miss the waves but can do without the cold water..

 

[KJAG]

If it is under warranty and nothing damaged by you are anyone else then I am sure he will take care of you..
805, my old surfing grounds. I grew up surfing Jalama and El Cap, I certainly miss the waves but can do without the cold water..

Thanks it’s a minor issue right now at least. Sometimes I have to press the feed mode button like ten times for it to engage. And nice. I’m from silver strand. It’s about to turn on..

 

[Reeferdood]

Thanks it’s a minor issue right now at least. Sometimes I have to press the feed mode button like ten times for it to engage. And nice. I’m from silver strand. It’s about to turn on..

Catch a couple for me...

 

[nattyclapp]

Can you email me a copy of the receipt? It is a warranty issue, please note I leave for MACNA tomorrow AM, if I don't hear from you today, it could be a couple days before I can get a replacement out. Tunze at sbcglobal dot net

Hi Roger, hope you’re well, it’s been years. Sorry to poach this thread but I have the EXACT same problem. So similar I don’t even have to post a photo. Would greatly appreciate a reply. Many thanks!!

 

[rvitko]

Hi, can you email me a copy of the receipt and a photo? Tunze at sbcglobal dot net