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Shout out to Carlos at Reef Octopus!

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Roggio

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Carlos spent a lot of time with me the last few days narrowing down the issue with my Regal 300 ext. It turns out it was because I put an elbow on the gate valve and the air was having trouble escaping. If anyone is troubleshooting performance, you need to vent where the water is piped back into the tank.


This is just another reason I will always go with Reef Octopus products. I'm sure most companies would not have invested the time and energy into helping me troubleshoot.

Thanks again!
 
Please read here before posting. Outside comments are not permitted per R2R's feedback forum policy. This is to allow the buyer and seller to have a streamlined conversation and hopefully come to a mutually satisfactory resolution in a negative transaction. If you would like to contribute your own feedback experience with either the buyer or seller, you may do so by creating your own feedback thread. Only the thread starter and vendor will have posting access. Thank you.
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Managing real reef risks: Do you pay attention to the dangers in your tank?

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