- Joined
- Apr 29, 2016
- Messages
- 396
- Reaction score
- 372
I just wanted to take a moment to thank @rvitko and Tunze for excellent customer service. My ATO stopped functioning correctly:
The ATO was over a year out of warranty. rvitko had me send it to him, the problem was fixed and sent back in the mail. I only paid initial shipping to Tunze. It's rare to see good customer service so I like to point it out when I see it.
Skibum
Tunze 5017 pump never shuts off
Hi, I have a 5017 model ATO which has worked perfectly for 3 years. Two days ago, the fill level moved way past the optical sensor and put in 5 Gallons of fresh water in my sump. I checked the sensor, it is relatively clean. Should I clean the sensor in vinegar or just order a new one? -Tom
www.reef2reef.com
The ATO was over a year out of warranty. rvitko had me send it to him, the problem was fixed and sent back in the mail. I only paid initial shipping to Tunze. It's rare to see good customer service so I like to point it out when I see it.
Skibum