Had a pleasure of dealing with @rvitko recently and was very happy with the outcome.
Roger went above and beyond understanding the situation with the powerhead and shipped a replacement block in no time.
They could have easily said oh, its so many days past warranty - get lost. Instead, they stood behind their product and their excellent reputation.
I've been very happy with how long the Tunze products have performed on my tank and would have no reservations in recommending them to others.
Thank you Tunze for excellent products and attached post-sales product support.
Kudos!
Roger went above and beyond understanding the situation with the powerhead and shipped a replacement block in no time.
They could have easily said oh, its so many days past warranty - get lost. Instead, they stood behind their product and their excellent reputation.
I've been very happy with how long the Tunze products have performed on my tank and would have no reservations in recommending them to others.
Thank you Tunze for excellent products and attached post-sales product support.
Kudos!
