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If you followed set up instructions correctly ie water depth, airflow control, and if applicable water flow and its brand new it could be like @ktw says break in period. I have had skimmers work better then expected right out of the box and some take a couple days of running and fiddling to get it to work.I bought a new skimmer Octo essence 130. The water level do not achieve the cup. What should I do? Is it normal?