OutColdCRNA
Valuable Member
- Joined
- Dec 23, 2021
- Messages
- 1,296
- Reaction score
- 1,620
- Location
- shreveport
- What state or country do you live in
- Louisiana
So I have been reconfiguring my V2 shadow overflow to try and make it silent. I purchased the tank used and the overflow was in it. I need a replacement U pipe as it only had one when I purchased the tank.
Synergy refuses to sell me a replacement U pipe unless I provide them with a receipt of purchase or the serial number from the box. Well my tank is 8’ long and running. Can’t see the underside of the box. Unless I provide this info they won’t sell me the U pipe!
They said this is required to ensure that the U pipe will work with my overflow and to make sure I don’t have a knock off.
This seems absolutely absurd that you won’t sell me a PVC fitting. They sell standard 1.5 pvc for the internal box on their website. Do I need to provide this information to buy those? I’m floored by this. Either it works or it doesn’t, you aren’t assuming any liability. If you were then Lowe’s and Home Depot would not sell pvc.
Synergy refuses to sell me a replacement U pipe unless I provide them with a receipt of purchase or the serial number from the box. Well my tank is 8’ long and running. Can’t see the underside of the box. Unless I provide this info they won’t sell me the U pipe!
They said this is required to ensure that the U pipe will work with my overflow and to make sure I don’t have a knock off.
This seems absolutely absurd that you won’t sell me a PVC fitting. They sell standard 1.5 pvc for the internal box on their website. Do I need to provide this information to buy those? I’m floored by this. Either it works or it doesn’t, you aren’t assuming any liability. If you were then Lowe’s and Home Depot would not sell pvc.
