TLDR; After waiting 12 weeks for my brand new 60" x 24" x 24" reef tank, someone at the shipping company skewered the crate with a fork lift and I am not sure if the remedy that the supplier is proposing is enough to allow me to sleep at night.
When I sent pictures of the damage to the supplier (they contracted the shipping) and notified them of my refusal to accept delivery, I asked that their claim with the shipping company include the following 2 things:
1. They secure enough compensation from the shipping company to take the time to break down the entire tank and reseal ALL of the glass panes.
2. That the shipping company provide, at their expense, white glove service for the second attempt at delivery.
After paying 4 friends (plus buying them dinner) to sit around and watch Netflix for 4 hours while we waited the crate to arrive, my delivery budget is now gone.
The tank supplier's initial reaction is that they doubt they will be able get this from the shipper but that they will replace the damaged panels and repair only the affected seals leaving original seals for the rest of the tank. To the supplier's credit, they claim they will stand by their original life time warranty, but... "this warranty does not cover the loss of fish, personal injury, property loss, or other damage arising out of the use of the aquarium". AND I must also pay for any shipping expenses to get the leaky aquarium back to them.
So I ask all of you experts out there (preferably experts that have had to deal with a leaky aquarium or 2):
Would you pay multiple thousands of dollars for a "repaired" tank?
Would you be able to sleep at night, knowing that the only thing keeping your fish and corals alive is a set of seals that were not cured all at the same time?
Any advice would be greatly appreciated.
Huckleberry
When I sent pictures of the damage to the supplier (they contracted the shipping) and notified them of my refusal to accept delivery, I asked that their claim with the shipping company include the following 2 things:
1. They secure enough compensation from the shipping company to take the time to break down the entire tank and reseal ALL of the glass panes.
2. That the shipping company provide, at their expense, white glove service for the second attempt at delivery.
After paying 4 friends (plus buying them dinner) to sit around and watch Netflix for 4 hours while we waited the crate to arrive, my delivery budget is now gone.
The tank supplier's initial reaction is that they doubt they will be able get this from the shipper but that they will replace the damaged panels and repair only the affected seals leaving original seals for the rest of the tank. To the supplier's credit, they claim they will stand by their original life time warranty, but... "this warranty does not cover the loss of fish, personal injury, property loss, or other damage arising out of the use of the aquarium". AND I must also pay for any shipping expenses to get the leaky aquarium back to them.
So I ask all of you experts out there (preferably experts that have had to deal with a leaky aquarium or 2):
Would you pay multiple thousands of dollars for a "repaired" tank?
Would you be able to sleep at night, knowing that the only thing keeping your fish and corals alive is a set of seals that were not cured all at the same time?
Any advice would be greatly appreciated.
Huckleberry