that's absolutely messed up and super frustrating. cannot believe that is their stance, what a wild position to take.
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I hear ya, it you may be surprised how effective a bit of pressure from the LFS can be, consider posts on public reviews about their lack of customer service another PSA.Not really my style.
I came here to R2R and searched for problems about the brand and size and didn't find much. This thread was the psa for future people searching.