Thumbs down for AquaSD

Please read here before posting. Outside comments are not permitted per R2R's feedback forum policy. This is to allow the buyer and seller to have a streamlined conversation and hopefully come to a mutually satisfactory resolution in a negative transaction. If you would like to contribute your own feedback experience with either the buyer or seller, you may do so by creating your own feedback thread. Only the thread starter and vendor will have posting access. Thank you.

FishyFishFish

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I bought several Zoa frags from AquaSD’s last live sale, one of which arrived with Zoa spiders that ended up in my DT. A thread was started by someone else on R2R and it transpired that I wasn’t the only one whose frags were infested. A quick google search shows more reports of Zoa spiders 2 months prior to that sale. Everyone on that R2R thread had dipped and inspected their frags before putting them in their tank.

AquaSD was tagged multiple times in that thread but chose to repeatedly ignore it. Their resolution was simply to refund the immediately affected frags; they did not offer to replace the frags with a ‘clean’ substitute (presumably shipping was too expensive for them), so I basically ended up with spiders but no frag.

More importantly, they suggested by email that they knew where the spiders had come from (imported frags) but did not appear to deem it necessary to warn other people that they might have infected frags, effectively prioritizing their profit over their customers reefs. I would not go as far as saying they were knowingly selling infested frags but they weren’t at all proactive in trying to ‘recall’ the affected frags or making their customers aware.
 
https://www.youtube.com/c/ReefStache
Please read here before posting. Outside comments are not permitted per R2R's feedback forum policy. This is to allow the buyer and seller to have a streamlined conversation and hopefully come to a mutually satisfactory resolution in a negative transaction. If you would like to contribute your own feedback experience with either the buyer or seller, you may do so by creating your own feedback thread. Only the thread starter and vendor will have posting access. Thank you.

WHAT DOES THE TERM "GOOD WATER QUALITY" MEAN TO YOU?

  • Your aquarium water is in acceptable ranges measured by consumer level water tests

    Votes: 158 45.3%
  • Your aquarium water is in acceptable ranges measured by ICP type testing

    Votes: 55 15.8%
  • Your aquarium water is good based on how your corals are growing and look

    Votes: 208 59.6%
  • Your aquarium water is good based on how little nuisance algae is growing

    Votes: 62 17.8%
  • Your aquarium water is good based on how it looks to you

    Votes: 55 15.8%
  • Other (please explain in the thread)

    Votes: 7 2.0%
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