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I feel your pain. I struggled with my Apex at first but most of my issues were self inflicted. There is a special forum on Reef2reef dedicated to Neptune debugging. Try moving this thread there and you should get some attention. BTW, I haven't had any issues with mine in many months now though I have a feeling your problem is more involved than mine were.
 

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HOW MUCH DOES A FISH’S FEEDING REQUIREMENTS AFFECT YOUR STOCKING DECISIONS?

  • A lot! - I avoid fish that require frequent or specialized feeding

    Votes: 16 32.7%
  • Quite a bit, but an automatic feeder can change my answer

    Votes: 6 12.2%
  • It depends on whether my nutrient export can handle it

    Votes: 7 14.3%
  • It depends on how badly I want the fish

    Votes: 11 22.4%
  • Not much. I’m willing to adjust my routine

    Votes: 9 18.4%
  • Not at all. Feeding demands don’t limit my stocking choices

    Votes: 8 16.3%
  • I usually learn about the demanding feeding schedule after buying the fish!

    Votes: 2 4.1%
  • I haven’t really considered this before

    Votes: 4 8.2%
  • Something else (see my comments in the thread)

    Votes: 1 2.0%
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