TSM Aquatics - Semi Not happy

[dwair]

So I just got my first ever order in from TSM Aquatics. Yesterday I had ordered Orange Storm Clownfish. I'd been watching TSM Aquatics website for at least a week or 2 waiting to see if they were ever going to update their stock of clownfish as their current stock was super low. Honestly had ended up making a purchase through The Coral Reef for a bonded pair of davinci's. Then I had checked TSM after just because and saw they had finally added new clowns! I saw some orange storm that looked gorgeous! The picture shows 2 orange storm's and if you look right now, still has a few in stock so you can see the exact picture I saw. They are 2 different fish, not the exact same fish, so I assumed bonded pair right? Way most every other site does it, if you are selling 1 fish, you post 1 picture of a single fish, not 2 fish. So I ordered the Orange Storm expecting a bonded pair coming in.

Of course to my surprise about 15 minutes ago when I opened the box and see a single Orange Storm Clownfish swimming and not 2. I will say he looks SUPER Healthy and extremely active. Currently floating him to temp acclimate as I type this. I called TSM Aquatics over this confusion and come to find out apparently I had only ordered 1 even though it shows 2 fish. I will say that noone does it say "bonded pair" or 2 fish. To me its also not real clear that it is 1 fish. I mentioned that to them and pretty much got told yep thats what you ordered. I told them for future reference they could make that more clear on the website.

So I'm extremely unhappy that I didn't get a bonded pair as I've never bonded clowns, now I'm going to have to learn. I feel its abit shady.

At the same time I am happy as to how the single one I do have is healthy and active. I'll start a drip acclimate here soon.

So TDLR : Watch what you are ordering from them, I feel that was shady. Though the specimen is healthy.

 

[dwair]

What I also don't understand is the fact that on other Clowns they show a picture of just a single fish. Yet on the one I bought, the orange storm, it shows a picture of 2 fish, again what led me to believe it was a bonded pair, if it isn't, why show 2 fish instead of just 1 like the others.

 

[dwair]

I honestly couldn't tell you if I missed it or they added it after my phone call this morning. I mean I didn't yell or anything at them. Like I'm not Mad per say, I'm more disappointed than anything. I've been wanting fish from TSM Aquatics because of their extensive QT process, so when I saw the picture of the 2 Orange Storms, I was quite happy to order. I just really don't understand why putting a picture of 2 fish instead of 1 if its not a bonded pair especially on Clownfish where that is the most common thing and practice.

 

[dwair]

Should have never happened to begin with, thats the part thats shady. They CLEARLY have single fish for sale that show a single fish in the pictures. 2 Fish in a picture with nowhere really saying that you are purchasing only a single fish, thats the shady part. I mean I wouldn't have spent $125 + shipping for a single clown. That just wasn't in the cards. So I got screwed over on that.

 

[Crabs McJones]

Good Morning Everyone!

Just a reminder that this thread is in vendor feedback. Outside comments are not permitted with exception to linking your own feedback thread in regards to the same vendor.
Thank you everyone
Crabs