Tunze osmolator problems

[Djshabb]

I am having issues where the pump over fills and sets float switch off and alarm sounds. I've cleaned the sensor and it still sporadically over fill. Anyone else had this problem?

 

[hybridazn]

Is the tube lower than the water level in your ato container?

 

[Djshabb]

No, top off container is lower

 

[veselym]

is it somehow getting turned on and off a lot? I have never had a problem but do hate how every time it gets turned off and on it drops a cup of water no matter what

 

[Djshabb]

No it has something to do with the infer-red sensor but I have cleaned it and all was good for about a couple weeks an it's starting again

 

[veselym]

my guess is you need a replacement then

 

[Dowtish]

Email Roger at tunze@sbcglobal.net and they will take care of it quick.

 

[dodgerblew]

When I called him he responded in a matter of minutes. Some of the best CS you can ask for.

 

[Djshabb]

Roger actually emailed me just with in a hour of posting this thread. I was pleasantly surprised by that. We have been emailing back and forth. Great CS for sure!

 

[wrasseluver]

I know know you are getting replacement but have you tried using a check valve? The one tunze supplies isn't good. I got plastic check valve from Walmart in the pet section it's about $2.

 

[Djshabb]

What would I need a check valve for?

 

[dknuckles]

Mine just started the similar thing..optic no longer works.
Also during startup the annoying 30sec fill starts and does not stop.
TY Dowfish for the email

That is why I stay w/ Tunze..cs is outstanding!

 

[veselym]

They seriously need to get rid if the 30 second fill on power up...so annoying

 

[wrasseluver]

What would I need a check valve for?

I had the same issue that the water would keep flowing even after the water level would reach the optical eye. I added the check valve and it stopped. This was 6 years ago and still using the tunze ATO.

 

[hybridazn]

They seriously need to get rid if the 30 second fill on power up...so annoying

Mine is only a 10 sec fill up. :shrugs:

 

[rvitko]

Sorry for being late to the party, I think we have everyone taken care of by email?

 

[Opus]

Mine is only a 10 sec fill up. :shrugs:

I'm not sure if mine is even as long as 10 seconds. Definitely not long enough to effect the water level.

 

[hybridazn]

I'm not sure if mine is even as long as 10 seconds. Definitely not long enough to effect the water level.

Yea same here, I just took a estimate on the time. I was just wondering where ppl were getting a 30 second time from. If that were true that could be enough water in some systems to cause a real problem

 

[FLipp]

mine has been working just fine, havent had a problem w it yet.