Tunze Warranty Problems

[KandAReefs]

So In short I had 2 of my Tunze nanostream 6040s fail. The lights on the controler just flash back and forth but the pumps do not turn on. All pumps are clean and if plugged back in will jump but never stay on. I had one of the pumps replaced after one year by Tunze with not issues. The problem I am having now is the Tunze website is not accepting my requests saying an error has occurred while sending and I have been unable to submit the warranty info. Has anyone had this issue? or possibly have a contact that could help me with this problem. I have always found this community to be the best for helping each other and I'm hoping that someone maybe able to do the same. My reef would be very thankful

 

[exnisstech]

This could explain things. Rvitko is the US tunze rep (I think that's his position)

Support will be very slow this month, typically in the EU people get 4 weeks paid vacation and that is traditionally the month of August, they have a skeleton crew that volunteered to take July or September instead but with only about 1/4 of the normal workforce everything is much slower.

 

[KandAReefs]

I figured that and thats why i tried to submit it on the Tunzeusa site but the contact us section seems not to be working.

 

[areefer01]

You can also use the contact us via their web portal and sent them a message. They will get back to you. You could also probably shoot them a DM here if you choose per @exnisstech note above and using the members name.