Unhappy with Aquarium Depot

1fishkeeper

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Puyallup, WA
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Washington
Well I placed an order for some pods for my new tans that I just got up and running. So looking around on the internet I happen to run across Aquarium Depot. Well the have a 2000+ pods and bottle of phyto. So I figured I would give them a try. Well I just got my Oder to delivered by UPS. When I picked up the box a rotten smell was coming from it. I brought it inside and opened it up. All I can say is the smell coming from it would make anyone gag. I looked at the bags the pods were shipped in and I had a yellow brown muck at the bottom of both of the bags. I opened them up (mistake number one) and the smell was one of the worst things ever. I dumped everything from the bags to a bowl and I would have to say 95% of the pods were dead and rotten. Even the dog smelled it and went outside and is still outside. I got all of my window and doors open for the last couple of hours and it still smells in here. I fished through the bowl of rotten dead pods and pulled out about a half dozen that were alive and placed them in the tank. Next I went to check out the phyto I got. They used a old water bottle. Well this is the lightest phyto I have ever seen. I gave it a little shake and chunks were floating around in it with one pod went swimming by. To me it looks like nasty pod water. Well I can say for sure I will never use them again and here are some pictures for your enjoyment.
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I’m having similar problems. Was the problem resolved?
I’ve tried several times to email their service department with no response
Very disappointed
 
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