Varios 4 pump recieved with Box repacked, Previously been cut open

[lstmysock11]

Today recieved my order from BRS to find my Varios 4 pump that I ordered new had the box cut open on a couple sides and repacked. Never bothered to even tape the box. Does not look like it had been used but nothing else this should be considered an open box with the box being CUT open by someone prior to shipment.

 

[Darrell Brady]

Call Bulk Reef should be able to get Discount or send back to get new unopened box.

 

[lstmysock11]

Call Bulk Reef should be able to get Discount or send back to get new unopened box.

Just did that and they issued a 30 dollar refund! Box was clearly cut open by someone before it was shipped and had to be carefully put into the shipping box as it would bust open if not held together.

 

[Bulk Reef Supply]

Just did that and they issued a 30 dollar refund! Box was clearly cut open by someone before it was shipped and had to be carefully put into the shipping box as it would bust open if not held together.

Very sorry to hear about this! It sounds like you and the customer service team were able to come to a resolution, but if you're still in need of assistance, feel free to shoot us a PM and we're happy to help!

 

[fishybizzness]

Had no doubt they would deal with you in a professional manner. They have by far the best customer service of any company i have ever dealt with! Definitely 5 star!

 

[lstmysock11]

Had no doubt they would deal with you in a professional manner. They have by far the best customer service of any company i have ever dealt with! Definitely 5 star!

I see that and very impressed with there Customer service. Someone should keep an eye out for what they ship this could have been avoided.