Vectra m2 random flow malfunction

[lukegroundrunner]

I've been looking online for a fix to this particular problem but haven't found it yet. I contacted ecotech 4-5 days ago and haven't gotten a response yet, hopefully they will soon. The problem I'm having is in lagoon and reef crest mode the pump is just slowly ramping to the max power and then fairly quickly going back down to zero. I am gauging this by how the flow looks in the tank as well as the watts shown in the mobius app. I tried what I believe to be resetting the pump but it still reloaded in the app with the old schedule. I'm not sure if this is a common occurrence and hopefully it isn't because it's a pain to have to do after only 2 months of operation. I do have an apex so if it's easier or more reliable to try and connect it to that I can give it a try. It is my understanding that would require purchasing another apex module. I don't mind the mobius app if I can get it working properly again. Any help would be great.

 

[Tangdora]

What steps are you taking to reset

 

[lukegroundrunner]

What steps are you taking to reset

I held mode and set until the lights flashed. But upon searching Google ai seems to be adding 2 more steps now. So I'll try that tomorrow. If you want to do a quick write up or have a link to one I'll try that too. Do you know if this is a common issue?

 

[lukegroundrunner]

Ok so I definitely reset the pump. Now mobius won't let me open my tank in the app so I had to add a whole new one and can't remove the old one. Rebuilt my schedule for the pump and still the same issue. Ecotech got back to me and told me to calibrate the pump, of course it did nothing to fix the problem. $400 3 months old, it's pretty frustrating. The only reason I got this pump was for the random feature. Hopefully someone can help me with this but it seems unlikely.

 

[areefer01]

Ok so I definitely reset the pump. Now mobius won't let me open my tank in the app so I had to add a whole new one and can't remove the old one. Rebuilt my schedule for the pump and still the same issue. Ecotech got back to me and told me to calibrate the pump, of course it did nothing to fix the problem. $400 3 months old, it's pretty frustrating. The only reason I got this pump was for the random feature. Hopefully someone can help me with this but it seems unlikely.

If you have a open ticket with them, and tried what they suggested, then follow back up with email to explain the outcome. If it is only 3 months old, bought new, then there is a warranty and go from there.