Very Disappointed with Zoanuts!

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bigsink

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I purchased some really nice LPS from Zoanuts about 6 weeks ago. Spent about $850 with them in the past 6 months. All corals are amazing and his service is impeccable. Place most recent order to get a purple torch and a few others. The torch never opened and after a week it died. I kept in touch with Dustin the owner on a daily to bi-daily basis. All other corals in this shipment are doing awesome. The torch was very expensive and was to be the centerpiece of my tank. To make a long story short, Dustin promised me another piece and he would make good on it. Since then, I have emailed him at least 6 times with no response at all. Even if he told me to take a hike, I would be fine with that. I do not expect him to pay shipping and I would even buy more corals with the replacement torch. I am just really diappointed that he did not even get back to me on repeated emails.

Needless to say, I will not be shopping with him any longer and I will be discouraging all of the members from my local reef club and forums not to order from him.

Sorry it came to this, but I have waited 6 weeks.
 
that's alot of money to spend with a company to not get better service! Communication goes A LONG way.... seems businesses forget that these days.
 
Situation was resolved professionally and I am very satisfied. I will purchase from oanuts again in the near future.
 
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WHAT’S USUALLY THE FIRST CLUE THAT SOMETHING IS OFF IN YOUR REEF?

  • A fish’s behavior or appetite changes

    Votes: 11 15.5%
  • A coral looks different or stops opening normally

    Votes: 44 62.0%
  • Water clarity or surface appearance changes

    Votes: 10 14.1%
  • Equipment sounds or flow seem different

    Votes: 7 9.9%
  • A test result catches my attention

    Votes: 14 19.7%
  • Algae or other growth starts changing

    Votes: 14 19.7%
  • I usually notice when the problem is already obvious

    Votes: 3 4.2%
  • It depends on what’s going on

    Votes: 13 18.3%
  • Other (Post in the comments)

    Votes: 1 1.4%
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