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- Apr 20, 2019
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A recent Waterbox 10 purchase has me a bit concerned over the quality control at Waterbox. After much anticipation, I received my new tank yesterday just before lunch time. I had taken the day off, made up fresh RODI, mixed up my saltwater, had some live and new rock scaped and was all ready to set up until I started closely examining the new tank. I first noticed a small silicone inconsistency on one of the seams so I looked closer and then noticed a long scuff along the front edge of the left panel. It looks to me like a polisher or grinder got a bit out of control. You can see in the pic below where the thin black silicone line widens at the top and the scuff that narrows as it descends down the edge of the glass.
I continued my examination of the tank and was a bit surprised when I arrived at the sump area. Along the bottom, some walls received silicone, others did not. Several received silicone half way, then stopped.
Lastly and least minor, but still very visible and surprising it was not caught, was this small spot of excess silicone on right side front edge:
There is nothing quite like the disappointment of getting a highly anticipated new toy and finding out it's broken.
I emailed Waterbox and received a prompt response that they are sorry, will let their QC team know, will send me a replacement tank and to make sure I dispose of this one. That's awesome, but I also wasted a day off and have water, rocks and livestock in temporary holding containers and don't know when the replacement is coming. My original order took 8 days to receive from when I ordered it and Coronavirus has changed things quite a bit since then. I emailed back asking if I could get an approximation of when I would receive the replacement and if I could get some sort of compensation for the disappointment and inconvenience and they responded by providing me a tracking number and the promise of a couple extra filter socks. I'm upgrading to an Intank media basket so won't be using the filter socks, unfortunately. I checked the tracking # and UPS has no record of it. Hopefully it's just too soon, but I thought at least it would say UPS is awaiting drop off of the package.
Anywho, I'm happy with the responsiveness of Waterbox but remain a bit disappointed with the quality control and having to ask for a little something to make up for the poor experience. I'm hoping the replacement arrives in the condition I expect from all the other great reviews of this company and it's beautiful tanks.
I continued my examination of the tank and was a bit surprised when I arrived at the sump area. Along the bottom, some walls received silicone, others did not. Several received silicone half way, then stopped.
Lastly and least minor, but still very visible and surprising it was not caught, was this small spot of excess silicone on right side front edge:
There is nothing quite like the disappointment of getting a highly anticipated new toy and finding out it's broken.
I emailed Waterbox and received a prompt response that they are sorry, will let their QC team know, will send me a replacement tank and to make sure I dispose of this one. That's awesome, but I also wasted a day off and have water, rocks and livestock in temporary holding containers and don't know when the replacement is coming. My original order took 8 days to receive from when I ordered it and Coronavirus has changed things quite a bit since then. I emailed back asking if I could get an approximation of when I would receive the replacement and if I could get some sort of compensation for the disappointment and inconvenience and they responded by providing me a tracking number and the promise of a couple extra filter socks. I'm upgrading to an Intank media basket so won't be using the filter socks, unfortunately. I checked the tracking # and UPS has no record of it. Hopefully it's just too soon, but I thought at least it would say UPS is awaiting drop off of the package.
Anywho, I'm happy with the responsiveness of Waterbox but remain a bit disappointed with the quality control and having to ask for a little something to make up for the poor experience. I'm hoping the replacement arrives in the condition I expect from all the other great reviews of this company and it's beautiful tanks.