Wifi add on won't connect

[Lost in the Sauce]

I've tried everything I know to. Reset the router and lights multiple times. Reinstalled the app, switched from Android to iOs. Still getting this failure every time.

Any idea what could be the issue?

Ipad

Pixel 6

 

[Reef Breeders]

Who is your Internet Service Provider and what kind of router do you have?

Is your router dual-band, or do you have a separate 2.4Ghz network?

 

[Lost in the Sauce]

Who is your Internet Service Provider and what kind of router do you have?

Is your router dual-band, or do you have a separate 2.4Ghz network?

This is a separate 2.4 ghz Netgear 4 steam router that only runs tank equipment.

ISP is spectrum.

Both of the errors above show something weird about not being able to disconnect..

 

[Reef Breeders]

This is a separate 2.4 ghz Netgear 4 steam router that only runs tank equipment.

ISP is spectrum.

Both of the errors above show something weird about not being able to disconnect..

What color is the indicator LED on your lights endcap? And is it solid, or flashing?

If a phone is connected to the light before opening the app (solid blue) then you may get the error message you posted.

Try forgetting the lights network in wifi settings on all phones that you connected to it previously. Make sure the indicator LED on the endcap is blinking blue.

Then clear out of the reef nexus app and re-open it. Hit +, reefbreeders, then hit ready at the bottom.

Once you hit ready, exit the app. The light should still be blinking blue up until this point.

Go to wifi settings, then connect to the lights wifi network. Exit settings and open the reef nexus app, and continue to the next step there.

 

[Lost in the Sauce]

What color is the indicator LED on your lights endcap? And is it solid, or flashing?

If a phone is connected to the light before opening the app (solid blue) then you may get the error message you posted.

Try forgetting the lights network in wifi settings on all phones that you connected to it previously. Make sure the indicator LED on the endcap is blinking blue.

Then clear out of the reef nexus app and re-open it. Hit +, reefbreeders, then hit ready at the bottom.

Once you hit ready, exit the app. The light should still be blinking blue up until this point.

Go to wifi settings, then connect to the lights wifi network. Exit settings and open the reef nexus app, and continue to the next step there.

The light is blue, and slow blinking.

I have been diligent about returning the unit to listening mode before every attempt to connect.

I have also been disconnecting from the light directly, returning it to a blinking state before trying again.

I've got through this exact process no less than 25 times. Same error still continues.

At this point, my corals don't have a light.

 

[edd59]

same here, similar message on sicce 9.0 pump. had it connected for a week it disconnected now wont connect. sicce sent a new controller same thing. tried 2.4, im thinking a bad router or modem. just using it manually

 

[Lost in the Sauce]

same here, similar message on sicce 9.0 pump. had it connected for a week it disconnected now wont connect. sicce sent a new controller same thing. tried 2.4, im thinking a bad router or modem. just using it manually

This one has never connected. It went straight out of the box, onto the board.

 

[edd59]

This one has never connected. It went straight out of the box, onto the board.

yup, not a computer guy, thats why i was going to buy an ac pump but thought i can handle it. i always avoid wifi gadgets.

 

[Lost in the Sauce]

What color is the indicator LED on your lights endcap? And is it solid, or flashing?

If a phone is connected to the light before opening the app (solid blue) then you may get the error message you posted.

Try forgetting the lights network in wifi settings on all phones that you connected to it previously. Make sure the indicator LED on the endcap is blinking blue.

Then clear out of the reef nexus app and re-open it. Hit +, reefbreeders, then hit ready at the bottom.

Once you hit ready, exit the app. The light should still be blinking blue up until this point.

Go to wifi settings, then connect to the lights wifi network. Exit settings and open the reef nexus app, and continue to the next step there.

Now that we are within normal working hours, what's the best way to get some assistance troubleshooting this issue?

 

[Lost in the Sauce]

@Reef Breeders ?

 

[Reef Breeders]

You can reach us via our contact page here

The message you screenshotted appears for a few reasons- the most common one is the password is incorrect- it is case sensitive. Have you tried resetting your router by unplugging it for 30 seconds? Restarting your phone and unplugging the light from the wall for 30 seconds, then plugging it back in?