WORLDWIDE CORALS bad experience so far

[daikaijureefer]

I placed an order from worldwide corals last week. I assumed it was a safe place to purchase from since they are an active sponsor. The purchase made me choose a delivery date which was today, October 29.

Well, it’s been a week and I have not gotten an update or shipping notification. I took the day off work so I could be here when the shipment arrives and properly acclimate my new corals. Their site shows that nothing has shipped yet. And I have not received a single notification since I placed the order.

When I reached out by email I got a canned “THIS WAS CREATED BY AI” response which is super unprofessional.

I will not be ordering from this company again.

I hope they make this right. But I’ve already missed a day of work and now will have to reschedule for another day off. I’m truly disappointed.

Has anyone had similar experiences with WWC?

 

[Reefing102]

Just tagging @WWC to see if they can respond. I’ve never ordered from them.

 

[daikaijureefer]

I placed an order from worldwide corals last week. I assumed it was a safe place to purchase from since they are an active sponsor. The purchase made me choose a delivery date which was today, October 29.

Well, it’s been a week and I have not gotten an update or shipping notification. I took the day off work so I could be here when the shipment arrives and properly acclimate my new corals. Their site shows that nothing has shipped yet. And I have not received a single notification since I placed the order.

When I reached out by email I got a canned “THIS WAS CREATED BY AI” response which is super unprofessional.

I will not be ordering from this company again.

I hope they make this right. But I’ve already missed a day of work and now will have to reschedule for another day off. I’m truly disappointed.

Has anyone had similar experiences with WWC?

I should clarify that the original and only email I received about the order showed it being shipped to arrive today. I had received no other notification of a shipping date other than the one I chose as 10/29.

See photo.

 

[daikaijureefer]

So @WWC responded this morning with an email saying my shipping date is 11/08 but they can get it out to me as soon as this Friday. When I responded to the person who emailed me this morning, I got another canned AI response.

It really doesn’t add up. I hope they clear this up. I think anyone placing orders with them should know they may experience unknown shipping delays and confusion on shipping dates.

I’m not sure why they have you schedule the arrival date at all when you place the order if that is not how they actually ship the orders.

 

[BryanM]

I would call them @ (407) 856-2066 and discuss, instead of email/ai/etc back and forth.

I understand your frustration, but a quick 10min phone call likely would clear this all up.

 

[daikaijureefer]

I got on the phone with them and looks like they’re shipping the corals tomorrow and I should receive them Friday. Apparently their system scheduled a different delivery date than the one I selected. They were very nice and seemed understanding. Fortunately I have flexibility with my work, and I am able to be home again when they’re delivered.