Xr15 gen 5 light issues

nuvo626

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California
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I don’t know what’s wrong with my light the light doesn’t turn on nor any of the led buttons light up on top. The fan just keeps spinning no matter what even when i’ve had it unplugged for 1 hour.
 
How does the fan spin with it unplugged??

The easiest solution would be to contact support.
 
I can't imagine how the fan is spinning without power. Call customer service their good at answering the phone.
 

WHICH PART OF YOUR SETUP IS HARDEST TO REACH OR REMOVE FOR ROUTINE MAINTENANCE?

  • Glass behind or beside the tank

    Votes: 8 32.0%
  • Powerheads or wavemakers

    Votes: 2 8.0%
  • Sump or rear filtration chambers

    Votes: 3 12.0%
  • Skimmer or other filtration equipment

    Votes: 1 4.0%
  • Overflow or plumbing

    Votes: 7 28.0%
  • Lights or lids

    Votes: 0 0.0%
  • Mine is pretty easy to access!

    Votes: 3 12.0%
  • Other—tell us what I missed

    Votes: 1 4.0%
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