I placed an order for frags last week. Prompt follow up e-mail with shipping info.
Received email from UPS stating weather delay and package will be delivered next day. Shortly after receiving that email I got one from Your Reef saying they got the delay notification and to let them know the condition of the order.
The order arrived and bad news. Only 3 out of 9 survived.
They were more than concerned about the delivery. After a few emails they offered to replace the order!!!! I said that I understood it was not their fault and I did not expect them to replace. They insisted! I received a replacement order today!!!
Very pleased with how they do business!! An example all internet retailers should follow!!
Received email from UPS stating weather delay and package will be delivered next day. Shortly after receiving that email I got one from Your Reef saying they got the delay notification and to let them know the condition of the order.
The order arrived and bad news. Only 3 out of 9 survived.
They were more than concerned about the delivery. After a few emails they offered to replace the order!!!! I said that I understood it was not their fault and I did not expect them to replace. They insisted! I received a replacement order today!!!
Very pleased with how they do business!! An example all internet retailers should follow!!
