doa

I ordered live amphipods twice. Both shipments arrived dead and smelly. The replacement they sent after the first failure also arrived dead. When I requested a refund, I was told spring temperatures make live shipping risky — but there is no such warning anywhere on their website. Not on...

In my 20 years in the hobby I wasn't expecting to be EXTREME hit with deceptive business practices. But nothing like life to teach you an EXTREME lesson. Have you encountered a DOA credit policy that states you can't use your funds during a Sale? Isn't the money used to purchase the item still...

My shipment from a recent live sale has been MIA about 24 hrs and UPS can't or won't provide an update. Seller is working hard to resolve, no issue with them, issue is with UPS....they are presently stuck in an area experiencing a heat wave. How long can they make it before turning to soup...

I placed a 250$ order with coralsanonymous.com and when I recieved the shipment all but 2 of the corals were dead, I followed their DOA policy as specified, I have been talking to them back and forth for the last three days trying to get them to give me the store credit for all the dead corals...

Hi everyone. I'm in a slight bind here and I wanted to request your opinion on here before I contact the shipper. I placed an order from GulfLiveRock for their premo deco rock. We scheduled delivery for today. However, I just got off the phone with Southwest Cargo who informed me that the...

Ordered a tailspot blenny from Salty Bottom Reef Co., but it was dead on arrival. When I opened the box in low light conditions it did not look alive. It was floating upside down and had no visible respiration. Despite this, I know the shipping process can be traumatic, so I followed normal...

Sadly, my first online order resulted in the Midas Blenny arriving DOA. Also received a Diamond Goby who is stressed, but so far still alive. Acclimated him to temp and salinity (1.018 from Liveaquaria)...he's in the QT resting but still breathing a little heavy... watching him closely...

I believe this is an option that none of us ever want to deal with. Whether we are the buyer or the seller, it can be a tough situation. I recently had a bad experience with a purchase from a seller on this site, where the coral arrived DOA. Essentially I was told good luck dealing with PayPal...