doa

My shipment from a recent live sale has been MIA about 24 hrs and UPS can't or won't provide an update. Seller is working hard to resolve, no issue with them, issue is with UPS....they are presently stuck in an area experiencing a heat wave. How long can they make it before turning to soup...

I ordered from Divers Den @LiveAquaria twice and both times the fish are either not WYSIWYG or they were extremely sick after their images were taken and being shipped. I ordered a pair of Bangaii cardinalfish. Both arrived very skinny and malnourished, please see images. I also ordered a...

Feeling a little frustrated/disappointed. I ordered a 203$ order from cultivatedreef.com and Fedex delayed it, so they resent the package. (thankfully) Then, my second package was also delayed, so I paid for shipping BOTH TIMES and BOTH TIMES my orders were delayed and DOA. So after all of that...

I placed a 250$ order with coralsanonymous.com and when I recieved the shipment all but 2 of the corals were dead, I followed their DOA policy as specified, I have been talking to them back and forth for the last three days trying to get them to give me the store credit for all the dead corals...

Has anyone had any issues with the customer service from coralsanonymous.com the whole order arrived dead and they are arguing and playing games

Hi everyone. I'm in a slight bind here and I wanted to request your opinion on here before I contact the shipper. I placed an order from GulfLiveRock for their premo deco rock. We scheduled delivery for today. However, I just got off the phone with Southwest Cargo who informed me that the...

Ordered a tailspot blenny from Salty Bottom Reef Co., but it was dead on arrival. When I opened the box in low light conditions it did not look alive. It was floating upside down and had no visible respiration. Despite this, I know the shipping process can be traumatic, so I followed normal...

Sadly, my first online order resulted in the Midas Blenny arriving DOA. Also received a Diamond Goby who is stressed, but so far still alive. Acclimated him to temp and salinity (1.018 from Liveaquaria)...he's in the QT resting but still breathing a little heavy... watching him closely...

I believe this is an option that none of us ever want to deal with. Whether we are the buyer or the seller, it can be a tough situation. I recently had a bad experience with a purchase from a seller on this site, where the coral arrived DOA. Essentially I was told good luck dealing with PayPal...