- Joined
- Mar 8, 2018
- Messages
- 137
- Reaction score
- 70
I do think that the 14 day guarantee policy on corals is pretty generous of LA, however the fact that it was damaged during shipping and had BJD that was not given to it by one of your other corals is sketchy.
Since you notified them about the issues long before your 14 day policy was up, I feel that you were a good candidate for an extended warranty on your torch.
Did the other head on the torch survive? I may have misinterpreted something somewhere, but at this point I believe only the one head is dead when there were two?
The second head died on day ~15-16 and when I contacted them with a picture of the whole skeleton (in the same support email with the initial indication of damage a few days into warranty period, they denied the claim).
TLDR I have a dead skeleton a couple days outside guarantee and got no coverage.