swk
Well-Known Member
Just wanted to share my experience.
Last night power flickered for a second and afterwards bulbs 4 & 6 were no longer working. I did all the usual diagnostics with the dimable sunpower fixtures and deducted it must've been the ballast that controls those 2 bulbs.
2300 hrs yesterday I sent a email to ati customer service. As of right now, a new dimable ballast is on its way via ups overnight and is due to arrive tomorrow. I did pay and extra 25 bucks to get it here overnight, but the fixture is still under warranty and is the only cost I have incurred to repair it.
Great job everyone. This is my second experience with ati for this sunpower fixture, and while I'm not sure I'd buy another dimable unit, I would definitely buy another ati product without any doubt. Thanks for making this experience as pleasant as possible.
Last night power flickered for a second and afterwards bulbs 4 & 6 were no longer working. I did all the usual diagnostics with the dimable sunpower fixtures and deducted it must've been the ballast that controls those 2 bulbs.
2300 hrs yesterday I sent a email to ati customer service. As of right now, a new dimable ballast is on its way via ups overnight and is due to arrive tomorrow. I did pay and extra 25 bucks to get it here overnight, but the fixture is still under warranty and is the only cost I have incurred to repair it.
Great job everyone. This is my second experience with ati for this sunpower fixture, and while I'm not sure I'd buy another dimable unit, I would definitely buy another ati product without any doubt. Thanks for making this experience as pleasant as possible.
