I’m so disappointed to have to post.
I ordered a custom sump from Advanced Acrylic back in March. Paid in full.
COVID hit and so they shut down. No problem. Never communicated the issue but I overlooked that and waited patiently. Wasn’t going to get upset in a pandemic.
Emailed them in June numerous times and finally got a response saying they were back in the office and my sump was all set to go this weekend.
It’s now September. I have been told at least 10 times my sump will ship the next Monday or next Friday.
Then John the owner would call. I still have never received a call from him.
Today was the final straw when a promise of shipping today was missed. It makes me sad because they make amazing sumps but just aren’t able to deliver.
I ordered a custom sump from Advanced Acrylic back in March. Paid in full.
COVID hit and so they shut down. No problem. Never communicated the issue but I overlooked that and waited patiently. Wasn’t going to get upset in a pandemic.
Emailed them in June numerous times and finally got a response saying they were back in the office and my sump was all set to go this weekend.
It’s now September. I have been told at least 10 times my sump will ship the next Monday or next Friday.
Then John the owner would call. I still have never received a call from him.
Today was the final straw when a promise of shipping today was missed. It makes me sad because they make amazing sumps but just aren’t able to deliver.