Alex Trident Issue

EdinburghReef

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I have an Apex Trident and it just gets stuck in a loop while testing. Back and fourth emptying water from the vial and refilling it. The test vial has a red light stuck on constantly. I’ve flushed all the lines and it’s done nothing. Anyone know how to fix this?
 
B918314A-FA53-481B-A04B-003F925309F1.jpeg
 

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