Another Red Sea Reefer Failure

[Cranie]

I can confirm a G2+ can fail. Red Sea replaced mine a year ago to seam failure. I got the entire setup for free. I babied this one and it still is now failing. So their answer? Sending me another 425 G2+ tank. To send a G3 would have cost me $1900 more. So while i have time before this one breaks completely I hope to replace it with an equal sized acrylic. Not sure what to do with the new 425 that's coming.

 

[gmavrom]

It's time for a class action. These are expensive items and they can cause thousands in damage when they fail.

 

[Proud]

I can confirm a G2+ can fail. Red Sea replaced mine a year ago to seam failure. I got the entire setup for free. I babied this one and it still is now failing. So their answer? Sending me another 425 G2+ tank. To send a G3 would have cost me $1900 more. So while i have time before this one breaks completely I hope to replace it with an equal sized acrylic. Not sure what to do with the new 425 that's coming.

Maybe the G3 is better. What will happen if the G3 also fail to.

 

[Malcontent]

Maybe the G3 is better. What will happen if the G3 also fail to.

G4?

 

[FishLvR]

I feel partly to blame. My equipment is red sea. I give them money knowing what I know. I have found their customer service on that end great. In they sort of knew they had a faulty product, sure they didn't own it, but they gave me zero push back on replacing an out of warranty part.

I am going to assume that to change the stylings of the tank is going to cost them millions. I bet they have specialty equipment made just for assembly and to change this assembly line would be very costly. I think they have made some smaller changes, but it seems G2's fail a fair bit too. If we knew how many tanks they sold a year then we could see if this failure rate is within spec given customer error and install issues. I'm guessing they sell 200,000 a year maybe. If they have 500 failures then that's .25%. Not bad for having more than 10% of the market. Just playing devil's advocate.