Any network gurus?! Help!!!!

[reef605]

I’m struggling with a coralvue launch. Was having issues with the upload, spoke with coralvue. They had me set up a hotspot on my phone and try the upload, worked as it should. This made them think there was an issue with my firewall. After struggling with it, I got a new router. it seems to be still having issues. I was on the phone with TPlink and got it to upload. With no change I’m having issues with failed upload. I’m kind of at a loss on what direction to go. Thanks in advance to any help.

 

[corosato]

Are you using a single modem? Mesh? How far from the launch is the router. Is there ducting between your router and the launch. Is your tank stand aluminum?

Lots of questions I know but answers will give a picture.

 

[reef605]

Are you using a single modem? Mesh? How far from the launch is the router. Is there ducting between your router and the launch. Is your tank stand aluminum?

Lots of questions I know but answers will give a picture.

The more questions the better.

The old setup was a single router with a POE WAP.
The new one is a tp-link mesh.
I have one of the “nodes” in the same room as the tank, roughly 8-10 feet from the hydros.
The tank stand is aluminum, when doing the update I did have the stand doors open still with no luck.
WiFi light is green
Separate 2.4ghz specifically just for the hydros. When doing the update I do connect my phone to the same WiFi.

 

[BryanM]

Separate 2.4ghz specifically just for the hydros. When doing the update I do connect my phone to the same WiFi.

This was going to be what I would have said.... all these devices want old wifi, not new, but you're already doing that.

As a test you could force the issue and turn off 5g at your wifi/router.

Temp/test, if possible, with a physical cable between the router and the device.

 

[reef605]

You think even though the 5g is off for that specific network, since the main router is still allowing it it could be causing issue? The device is connected to the main router via Ethernet cable

 

[BryanM]

You think even though the 5g is off for that specific network, since the main router is still allowing it it could be causing issue? The device is connected to the main router via Ethernet cable

No, if the device is directly connected then I can't imagine 5g being the issue.

 

[CoralNewb]

Did you check the security setting on the 2.4Ghz network? Is it WPA, WPA2, or WPA3? Might need to set it to a lower WPA level.

 

[reef605]

It’s wpa2 currently

 

[TeraHz]

Can you draw a diagram showing your full network stack from the Internet to the Hydros? Include all devices and how they're connected (wired, wireless, mesh, etc). Ideally also show the controller status in the mesh App to see how it it thinks it's connected if that's a thing.

Try disabling all security features (remember which ones you're changing so you can undo later) on the tp-link app - anti-virus, dos, firewall, etc. See if that helps. If it does, start enabling them one at a time until it stops working.

 

[n2585722]

Not sure what your issue is.If your wifi light is green then the Launch is connected to you wifi and the internet. If it was amber then the internet access would be the issue. if it is red then the wifi would be the issue. What s it you are trying to do to it when you have an issue?

 

[n2585722]

I took three photos of my Launch. The first one is everything is normal. The second one is with my cable modem unplugged. The third is with the router unplugged. The second one is a little more amber than the first but that is an internet issue where the controller cannot communicate with the cloud server. It has to do that for the app to work with the controller.

 

[Dom]

See if it works when plugged into the DMZ on the router. Any device plugged into the DMZ has direct access to the internet. So if it is a configuration issue with the router, it will go around the issue.